Wednesday 7th October 2020

Duncan Private Hire Support To Wiltshire County Council During COVID-19

Duncan Private Hire has become an integral part of helping Melksham and Swindon communities in Wiltshire during the continued coronavirus pandemic.

Working as a partner to Wiltshire Council, Duncan Private Hire has quickly adapted their “Home to School” service to providing support to Wiltshire Council’s Passenger Transport Unit. Carrying out numerous tasks, the business has become a key service for completing various jobs and processes throughout the area, helping both organisations and customers remain connected. 

As with other businesses, Duncan Private Hire has felt the sting of COVID-19 and many of the drivers were unable to continue in their role. However, the 60% of staff that were not impacted by shielding remain committed to supporting the local community. The new jobs these drivers were asked to take were completely different from their daily routine and traditional hours of work. 

However, the team showed incredible levels of passion and perseverance in delivering the best possible service to those in need. As well as continuing to provide a “Home to School” bus service to children for key workers so that they could continue to deliver essential services throughout the community the team has been involved in numerous other tasks. 

This includes keeping Boots Pharmaceutical stocked with vital medicine prescriptions for people in vulnerable groups and delivering these medicines to people unable to collect it themselves. The team has also delivered food parcels as well as student learning resources to children throughout the community who were in desperate need of support. 

They have even helped to supply key workers with the PPE they need, collecting packages from the distribution hub in Salisbury. Drivers at Duncan Private Hire were able to transport PPE equipment as far as Swindon and continue to deliver this service. 

Food banks have become essential for many people in the community who have seen drastic hits to their income. The drivers have delivered boxes of dried cereals to various food banks that continue to offer support to those in need across the county. 

The company even brought season cheer to collect and deliver more than 4000 Easter eggs across the country and established a localised distribution point. It helped ensure that people throughout the community could celebrate Easter in these trying times. 

Currently, the team is in the process of delivering more than 3000 bottles of hand sanitiser to schools around the county including pre-schools as well as creches and childminders. 

Ultimately, the team and the drivers at Duncan Private Hire have provided a tremendous level of support during this crisis. They have received acknowledgement for their services including a Letter of thanks from Chippenham MP Michelle Donelan. In her letter she said: 

“I know I speak for the whole of Chippenham constituency when I say we are hugely proud of you and we thank you again for your hard work.”

Duncan Private Hire and its dedicated team are committed to continuing to offer their support to the local communities in Wiltshire throughout the remainder of this crisis.

Duncan Private Hire volunteers delivering PPE
Duncan Private Hire volunteers delivering PPE

Chippenham MP Michelle Donelan
Chippenham MP Michelle Donelan

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Unit A, West End Road Business Park, West End Road, Stratton St Margaret, Swindon, Wiltshire SN3 4PG
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6 Lysander Road, Bowerhill, Melksham, Wiltshire SN12 6SP
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