How To Rent A Van Or Car

Vehicle rental in Swindon and Melksham, Wiltshire.

Payments

All payments should be made by credit or debit card with minimum deposit of £25.00 to secure a booking. Full payment is required within 1 week of collection date, any refund of deposit or pre-payment will be entirely at the discretion of management.

Documents required

Driving Licence. Issued by the DVLA showing current / valid address and held for at least 2 years (ages 21 - 75 for Vans / Cars and 25 - 70 for Minibuses.)
Recent utility bill or Bank statement with the address that corresponds with that on the driver’s licence.
Since June 2015 the paper counterpart that came with your Driving Licence became obsolete. Now when hiring a Car or Van you need to obtain an endorsement check and share it with us at Duncan self drive . Fortunately, this check is free and very easy to obtain – you will need the following:
your Driving Licence Number
your National Insurance Number
and your Postcode (this must match your Driving Licence)
Armed with these details simply follow this link to the DVLA website – HERE

On the DVLA website you’ll be able to either print your endorsement details (‘Penalties and disqualifications‘) and bring this with you when collecting your hire vehicle or ‘Share your licence information‘ and ‘Get a code‘ – this code can be saved to your phone or be written down and brought with you when hiring but please note the code is case sensitive and only valid for 21 days.

Congestion charge

Hiring a vehicle to drive in central London? Please click on the link to pay your congestion charge. https://tfl.gov.uk/modes/driving/congestion-charge

Refuelling / Vehicle Cleaning

All vehicles commence the hire period with a full tank of fuel and presented in a clean condition. The hirer must return the vehicle with a full tank of fuel and present a corresponding fuel receipt. Please note, a charge of £25.00 will be applied for any vehicle that has not been refuelled an additional charge of £25.00 may also be applied if cleaning is required on the vehicle's return.

Fixed penalty points

The hirer is responsible for any fixed penalty fines enforced during the hire period. Please note a minimum £15 admin charge will be levied on any statutory charge.

Driving Convictions

Duncan Self Drive only hire vehicles to drivers who are free from driving conviction or, in the last 5 years have accrued "Minor Driving Convictions" (totalling 6 points or less).

All "Major Driving Convictions" are unacceptable at all times i.e. all AC, BA, MR, NE, TT, XX, CD, IN, LC, MS, UT, DD, MR, DG, DR conviction categories.

Goods transported

Any goods transported by the hirer would not be covered by our Insurance if damaged / lost.

Rental charges

The rental charge always includes VAT and Insurance, however the hirer is responsible for the first £500 excess on all vehicles (Including any third party claim). A collision damage waiver is available to reduce the Insurance excess to £250.00 for Cars, Vans, Minibuses and Crew Cabs. If the hirer does not wish to purchase the waiver, they will be required to leave a £500 deposit which will be fully refunded on return of the vehicle undamaged and refuelled. N.B. overhead damage, Internal damage, windscreens, tyre damage, missing Radios and accessories (Including spare tyre) are not covered by any type of Insurance or collision damage waiver, so remains the full responsibility of the hirer. Please note, banks average approximately 5 days to release the £250 and £500 Pre-Authorisation.

The rental rate includes mileage up to 1000 miles within a 7-day period.
A rate of 10p per mile will be charged for mileage above 1001 miles within a 7-day period.

Rental returns

All vehicles must be returned during our normal business hours (no out-of-hours drop service available).
8am-5pm Monday-Friday
8am-11am on Saturday

Speed limits

Please note: van / minibus speed limits are lower than car speed limits: Motorways: 70mph, Dual carriageways: 60mph, Single carriageways: 50mph & Built up areas: 30mph.

GDPR / Information sharing

We are committed to protecting the information we collect from you. However, the Hirer and, if you are not the Hirer, consent to your personal information (including name, address, photo and drivers licence details) and information concerning the Hirer and the hire of the vehicle under this Duncan Hire Ltd rental agreement (including details as to payment record, credit worthiness, accidents or claims or theft or damage to the vehicle, delays in vehicle return, threatening or abusive behaviour and any other relevant information) being shared with other vehicle rental companies, suppliers to such companies and the police and other regulatory authorities, insurers and credit reference agencies, for the purposes of crime detection, risk management and assessing whether others may wish to hire a vehicle to you.

For further information regarding GDPR, please visit policy and procedures.