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The driving licence is mandatory for renting a vehicle and must be presented at pick up time.
A Pre-Authorisation deposit of £500.00 for all Cars, Van, Minibus and Crew Cabs will be set against a credit/debit card on the day of hire. This will be released by your bank within 7, 14, 21 0r 30 days (dependant on you bank/building society Ts & Cs) of returning the vehicle without incident.
No, the minimum deposit / excess is as per question number 2.
The rental rate includes mileage up to 1000 miles within a 7-day period.
A rate of 10p per mile will be charged for mileage above 1001 miles within a 7-day period.
Yes, we can cater for vehicle hire for use in Europe. See our European Travel page.
All Duncan vehicles are non-smoking or non-vaping. If you breach this policy, a cleaning fee will be applied by Duncan Self Drive.
Full – Full. All vehicles commence the hire period with a full tank of fuel and presented in a clean condition. The hirer must return the vehicle with a full tank of fuel and present a corresponding fuel receipt. Please note, a charge of £25.00 will be applied for any vehicle that has not been refuelled an additional charge of £25.00 may also be applied if cleaning is required on the vehicle's return.
A full tank will incur no extra fees.
We accept most credit/debit cards including, MasterCard and Visa Card.
We do not accept American Express.
Duncan's do accept payment from a third party wishing to make payment for the hire of one of Duncan's vehicles, however, for security reasons the owner of the card must call Duncan's reception to make the payment.
This time is based on individual bank/building society Ts & Cs. It also safeguards the renter by ensuring there are funds available should, any hirer be unlucky to receive a penalty or parking charge etc with the vehicle during the hire period that must be paid for.
The hirer has to be between the ages of:
DVLA abolished the counterpart of the licence on 8th June 2015 and moved to an electronic version of the information held on your licence including points and endorsements. It is a requirement in our terms and conditions for us to know if you are able to drive a Duncan's van.
Drivers licence (as Issued by the DVLA) showing your current address and must be held for at least 1 year.
A recent utility bill or bank statement with your current address. This must correspond with the address on your driving licence. Note: Please do not provide a mobile phone bill as we cannot accept them as proof of address.
Please visit https://www.gov.uk/view-driving-licence in order to view or share driving information for the purpose of self-drive hire and insurance. You have to enter your licence number, your National Insurance number and your Postcode. Click I agree, then go to tab 4 (share your licence information) click Get Code. It will give you a code in a green box, under the 8 digit code click Print or Share Driving, it will download a PDF file, click on this and open the file and choose the print option.
No, all vehicles must be returned to a member of staff. The rental vehicle remains the responsibility of the hirer until a handover has taken place.
Your licence needs to be valid for at least one year and penalty points of no more than 6 is at the discretion of Duncan Hire Team.
Duncan Self Drive fleet is normally not older than 3 years. We often update our fleet in order to provide you with the best quality vehicles.
At Duncan's, the calculation of a rental day is based on 24 hours. A full day is normally charged for, when the vehicle is used for any portion of a day - however please discuss this with a member of the Team.
In the majority of cases the rental amount includes:
Yes, at both Duncan's Melksham and Duncan's Swindon we have customer parking for the period of the hire at owner's own risk.
As soon as you know of any changes please contact the team at Duncan's and we will work with you to ensure you don't lose your booking or any money.
At Duncan's we cannot authorise the use of your own insurance as it will void our fleet insurance.
Call the team in the office as soon as you know there is an issue, we can agree an extension or agree a solution.
Always make sure to check the rental conditions at the time of booking or ask a member of the Duncan's Team.
Customers may return their vehicle early - however it is Duncan SeIf Drive Hire Ltd policy that, should a Rental Vehicle be returned before the return date and time stated on the Rental Agreement, no refunds will be paid in lieu of unused days.
